Dispatcher

Position Overview

McWill Logistics is seeking a dynamic and detail-oriented Dispatcher to manage daily dispatch operations and coordinate freight assignments. This role is essential to our operations—you'll serve as the connection between our drivers, customers, and management team, ensuring smooth and efficient freight movement while maintaining the highest standards of customer service.

This full-time remote position offers competitive base pay plus commission potential, with salary and benefits negotiable based on experience and performance. You'll have the opportunity to grow within McWill Logistics and take on expanded responsibilities.

Compensation & Benefits

• • Competitive base salary (negotiable based on experience)
• • Commission structure based on dispatch performance and volume
• • Performance bonuses and incentives
• • Flexible benefits package (details available during interview process)
• • Paid time off and holidays
• • Remote work opportunity with potential for home office setup support
• • Professional development and training opportunities

Primary Responsibilities

• • Dispatch carriers and manage load assignments efficiently
• • Schedule pickups and deliveries with customers and carriers
• • Track shipments in real-time and provide accurate status updates to customers
• • Communicate proactively with customers and drivers regarding shipment progress
• • Coordinate appointment scheduling between shippers and carriers
• • Resolve delivery delays and problem-solve logistics challenges quickly
• • Maintain accurate and detailed shipment records and documentation
• • Support carrier onboarding and relationship management
• • Verify documentation and compliance with transportation regulations
• • Optimize load planning and route efficiency
• • Generate dispatch reports and performance metrics
• • Maintain professionalism and exceptional customer service in all interactions

Required Qualifications

• • Previous dispatch or logistics experience (2+ years preferred)
• • Strong organizational and time-management skills
• • Excellent verbal and written communication abilities
• • Ability to multitask and prioritize in a fast-paced environment
• • Familiarity with transportation management software and load boards
• • Strong customer service experience and professional demeanor
• • Attention to detail and commitment to accuracy
• • Proficiency with Microsoft Office Suite and computer systems
• • High school diploma or GED required
• • Reliable internet connection and quiet workspace for remote work

Preferred Qualifications

• • Associate's or Bachelor's degree in Logistics, Supply Chain, or Business Administration
• • Freight dispatcher certification or transportation-related certifications
• • Knowledge of FMCSA and DOT regulations
• • Experience with Transportation Management Systems (TMS)
• • Sales or customer relationship management (CRM) experience

Why Choose McWill Logistics

At McWill Logistics, we believe in building long-term partnerships with our team members. As a Dispatcher, you'll enjoy:

• • Competitive base salary plus commission structure that rewards your performance
• • 100% remote position with flexibility to work from home
• • Professional, integrity-driven workplace culture
• • Career advancement opportunities and professional development support
• • Supportive management team committed to your success
• • Access to modern technology and dispatch systems
• • Collaborative work environment focused on efficiency and service excellence